Privacy Policy

Last updated: January 15, 2025

FeedbackPro Privacy Policy

1. Introduction

FeedbackPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback and performance management platform.

2. Information We Collect

Personal Information

We collect information you provide directly, such as:

  • Name, email address, and profile information
  • Job title, department, and organizational role
  • Feedback, goals, and performance data
  • Communication preferences and settings

Usage Information

We automatically collect certain information when you use our Service:

  • Log data, including IP addresses and browser information
  • Device information and operating system details
  • Usage patterns and feature interactions
  • Performance metrics and analytics data

Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain user sessions and preferences
  • Analyze usage patterns and improve our Service
  • Provide personalized experiences
  • Ensure security and prevent fraud

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process feedback, goals, and performance evaluations
  • Generate analytics and reports for your organization
  • Communicate with you about your account and our Service
  • Improve our Service and develop new features
  • Ensure security and prevent unauthorized access
  • Comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

Within Your Organization

Your feedback and performance data may be visible to designated managers, HR personnel, and team members as configured by your organization's privacy settings.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including hosting, analytics, and customer support providers.

Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of FeedbackPro, our users, or others.

Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

5. Data Security

We implement comprehensive security measures to protect your information:

Encryption

Data is encrypted in transit and at rest using industry-standard protocols.

Access Controls

Strict access controls ensure only authorized personnel can access your data.

Regular Audits

We conduct regular security audits and vulnerability assessments.

Incident Response

We have procedures in place to detect and respond to security incidents.

6. Your Rights and Choices

Access and Portability

You can access and export your personal information through your account settings or by contacting us.

Correction and Updates

You can update your profile information and preferences at any time through your account.

Deletion

You can request deletion of your account and associated data. Some information may be retained for legal or legitimate business purposes.

Communication Preferences

You can opt out of marketing communications at any time while continuing to receive service-related notifications.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, or legitimate business purposes for a reasonable period.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your privacy rights when data is transferred internationally.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our Service. Your continued use of the Service constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer: privacy@feedbackpro.com
General Inquiries: support@feedbackpro.com
Address: [Your Company Address]
Phone: [Your Phone Number]

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